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Block Hero counts your results through an app embed called Block Hero analytics. It is off until you switch it on in your theme, so do it now, right after you install. Until it’s on, the Scheduler shows a Turn on Block Hero analytics banner. Its Open theme editor button takes you straight to App embeds.

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Why it matters

Without the app embed:
  • Theme sections count nothing. Impressions and clicks on connected theme sections are counted by the app embed, so they stay at zero.
  • What happens after a click isn’t counted. Added to cart, Reached checkout, Pageviews and Products viewed show Not counted yet, with the note: Block Hero starts counting this once its analytics embed is on in your theme.
Counting starts when you switch it on. Days before that aren’t filled in later. See When counting starts.

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Switch on the app embed

1

Open the theme editor

In your Shopify admin, go to Online Store > Themes. On your live theme, click Customize.
2

Open App embeds

In the theme editor sidebar, click the App embeds icon.
Shopify theme editor, App embeds panel: the App embeds icon in the left sidebar
3

Turn on Block Hero analytics

Find Block Hero analytics and switch it on.
Shopify theme editor, App embeds panel: the Block Hero analytics toggle switched on
4

Save

Click Save in the top right of the theme editor.
The app embed only applies to the theme you switch it on in. If you publish a different theme later, switch Block Hero analytics on in that theme too.
The app embed only counts shoppers who allow analytics under your store’s privacy settings, for example through your cookie banner. Nothing is counted while you preview your store in the theme editor.
Numbers still missing? See Troubleshooting analytics.