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Find what you see next to a number, then follow What to do.
What it meansBlock Hero couldn’t load your results just now. You see a dash in place of the number, and this message when you hold your pointer over it. Your scheduled content keeps showing on your store as normal. In a block’s performance card or report, the same problem reads Temporarily unavailable. Try again later.What to doWait a few minutes and reload the page. If it still shows a dash after an hour, contact us.
What it meansBlock Hero hasn’t started counting this metric for your store. Hold your pointer over Not counted yet to see why:
  • Block Hero starts counting this once its analytics embed is on in your theme. This is for Pageviews, Products viewed, Avg. pages/session, Added to cart, Added-to-cart rate and Reached checkout.
  • Block Hero starts counting orders from the first order Shopify confirms for this store. This is for Orders, Revenue, Conversion rate and AOV.
What to doFor the first kind, turn on the app embed (see below). For orders, there’s nothing to do: counting starts on its own with your store’s next order.
What it meansThe date range you picked starts before Block Hero began counting this metric for your store. Only the days from that date are counted. Hold your pointer over the note to read, for example, Block Hero started counting Added to cart on Oct 4. Earlier days in this range aren’t counted. For a rate, only the days from that date are used.Under a table or report, one blue note sums this up, such as Block Hero started counting Added to cart from Oct 4. Rates use those days only.What to doNothing. Pick a date range that starts on or after that date to compare like with like. See When counting starts.
What it meansThe numbers are still loading. Impressions and clicks often appear first, and the other metrics fill in a moment later.What to doWait for them to load. They aren’t zeros.

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The analytics app embed is off

Block Hero counts impressions and clicks on its own app blocks. Everything that happens after a click, like pages viewed and products added to cart, needs the Block Hero analytics app embed turned on in your theme. Impressions and clicks on theme sections you connected also need it. While it’s off, the Scheduler shows a Turn on Block Hero analytics banner. Click Open theme editor to go straight to App embeds, switch it on and save, then click Check again. The banner goes once the embed is on.
1

Open the theme editor

In your Shopify admin, go to Online Store > Themes and click Customize on your live theme.
2

Open App embeds

Click the App embeds icon in the left sidebar.
Shopify theme editor, App embeds panel: the Block Hero analytics embed with its switch turned on
3

Turn on Block Hero analytics

Switch on Block Hero analytics, then click Save.
See Turn on analytics for the full walkthrough.
Block Hero only counts a shopper’s activity when they’ve allowed analytics on your store, the same way Shopify’s own analytics work. See Compared to Shopify.
Still stuck? Contact us.